Shipping & Returns

 

Processing/Shipping:

In-Store Pick Up:

Free in-store pick up is available at both our Kahala Mall and Ka Makana Ali'i location. Please allow 3-5 days for your item to be prepared and ready for pick up. We also offer complimentary shipping in Hawaii.

Shipping in Hawaii: 

Please allow for 5-7 working days for processing and shipping.

Shipping within the United States:

$8 flat rate

Please allow 5-7 days for us to process, pack, and ship your order. If you have any questions please email us at adoreclothinghawaii@gmail.com.

**We currently are do not ship outside of the United States**

Return/Exchange Policy: 

In-Store Return/Exchange:

Free returns for store credit and exchanges offered in-store within 20 days of the shipped date. Your package will be then be directed to our returns department for further completion of your exchange/return. 

Return/Exchange by Mail:

Merchandise purchased from adoreclothing.com may be returned within 14 days from the shipped date for exchange or store credit only***. All merchandise must be in original condition with all tags attached. Sale items, undergarments, and accessories (jewelry, bags/clutches, hair items, hats, scarves) are FINAL SALE

If you are planning to return an item, please email us at adoreclothinghawaii@gmail.com with the subject: ONLINE RETURN/EXCHANGE and mail the items to our returns department. All tags MUST be attached to the garment in resale conditions (no damages, odors, etc) in order to receive store credit. We will email you confirming we have received your returns and credit your account. 

Send returns to:

Adore Clothing Online

ATTN: Returns Dept.

91-5431 Kapolei Pkwy Suite 411

Kapolei, HI 96707

Adore is not responsible for the cost of returned packages and/or lost packages. We recommend tracking and insurance on packages being shipped for returns.

***Adore is not responsible for the cost of shipping for an exchanged/returned item.